This policy explains how Nature Glow View manages the retention and deletion of customer data, including personal information, payment details, travel documents, and booking records.
Personal details: Retained for up to 5 years to comply with legal and regulatory requirements.
Payment information: Stored only until the transaction is completed, then securely deleted (except where law requires retention).
Travel documents: Retained until completion of the trip or visa process, then deleted within 12 months.
Booking history: Retained for 3 years to support customer service and dispute resolution.
Marketing preferences: Retained until consent is withdrawn.
We comply with international data protection laws, including GDPR, CCPA, and Uganda’s Data Protection and Privacy Act, which require specific retention and deletion practices.
Data erasure: Information is permanently deleted from our systems when retention periods expire.
Anonymization: Some data may be anonymized for statistical or analytical purposes.
Third‑party compliance: Partners (airlines, hotels, car rental agencies, visa authorities) must follow similar retention standards.
Customers may request:
Access to their retained data.
Correction of inaccurate records.
Deletion of data when legally permissible.
Restriction of processing under certain circumstances.
This policy may be updated periodically. Changes will be posted on our website with the “Last Updated” date.
For data retention inquiries: 📧 Email: retention@natureglowview.com 📞 Phone: +256707678059